Human Performance Improvement

Looking at Performance Problems

As consultants, our goal is to help organizations look at performance problems clearly. We know how to dig a little deeper, ask the tough questions and probe beyond the symptoms to determine the root causes of a problem. From there we can move forward, working with our clients to choose cost-effective solutions that are aligned with organizational goals.

Our approach is focused on achieving bottom-line results for our clients. To achieve these results, we draw from our experience in a variety of disciplines, including:

Human performance technology
Workplace Learning
Instructional design
Reengineering and process management
Quality
Financial/business management
Project management
Communications design
Interactive distance learning

Performance Improvement Model

performance Improvement We follow a systematic process to identify and resolve Human Performance problems.

We partner with our clients to handle some or all of the process phases.

Phase 1: Partnering

Setting project goals
Identifying roles and responsibilities
Defining what "success" will look like for this project

Phase 2: Assessment

Deriving performance models (for new or redesigned jobs)
Analyzing performance gaps and their root causes (when current performance is below expectation)

Phase 3: Intervention

Selecting and designing an appropriate intervention, based on assessment data, to resolve the performance problem
Intervention may be learning-based on non learning-based
Learning interventions may involve education, training, or tutorials
Non-learning interventions may involve work environment adjustment, motivational programs, or performance support systems

Phase 4: Evaluation

Assessing the success of the intervention in attaining goals
Goals may include Performance Improvement goals as well as broader business goals